Aspirion Technology

Who are we?

Aspirion Technology is a boutique Computer Support and Network Integration Firm.

Aspirion Technology provides high quality, affordable IT Support and IT Professional Services for small to mid-size businesses throughout the US.

Managing and supporting the day-to-day IT infrastructure of an organization, while critical to the smooth running of the business, is highly demanding on small businesses with no IT support staff or for companies with limited IT resources. The solution for many of our clients is - IT Managed Services.

Under the IT Managed Services plan, we manage everything related to your desktops, network devices and servers. Aspirion Technology does specialized SQL and Oracle database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployment, VOIP setup and maintenance and much more.

24x7 IT Help Desk Services

Aspirion Technology’s Managed Services provides a secure, fully integrated managed Help Desk solution that reduces response times, improved first call resolution, operating costs and increases productivity.

Aspirion Technology’s Help Desk services allows a customer’s internal staff to focus on issues critical to the business, at the same time, reducing support costs. In addition, Aspirion Technology uses remote management tools to ensure help desk calls are resolved within minutes, 24 hours a day to create a higher level of efficiency for a company’s business strategy

Customers utilizing Aspirion Technology’s Managed Help Desk realize full time resources for end user PC support, applications (Tier I, II & III), servers, and network devices. Scaling upon demand, Help Desk pricing models are offered on a per call basis or volume discounts.

Benefits: 24x7 access Fully integrated and managed solution delivered from Aspirion Technology’s technical operations center Support cost reduction Remote tools resolve 80% of all issues on first call Predictable, flat rate pricing Scalable solutions Comprehensive reporting and response Nightly backups

Service Features: Call response and resolution within minutes, 24 hours a day Remote management tools (DameWare, VNC) to assist end users in real time, avoiding the need to deploy resources Remedy ticketing platform provided, tracking all events followed by comprehensive monthly reporting. Desktop support services to alleviate in-house staff and allow them to focus on mission critical business aspects Remote diagnosis of end-user PC issues 24x7x365 Monitoring, trouble-shooting and issue escalation for network devices 24x7x365 Secure customer portal to open help desk tickets, view the status of current tickets and request support Per call or volume discount pricing A high level of return on investment compared to a company attempting to build a help desk internally Can be used to supplement existing desktop support personnel.

Remote Infrastructure Management

Aspirion Technology’s Managed Services Remote Infrastructure Management (RIM) provides 24x7 support for your critical and non-critical systems using a proactive approach to manage client applications and deliver network notification as soon as a critical application or server is down. Remotely managed system administration enables the customer to concentrate on their core business without the worry of managing their technical department, allowing customers to reduce costs and improve response times to daily tasks and critical issues.

Aspirion Technology’s Managed Services Remote Infrastructure Management monitors and tracks key network parameters such as network latency and packet loss – identifying the source of congestions in the Internet or private network.

Highlights: Uses remote tools to reduce costs SLA driven solutions 85% first call resolution Support and help available 24x7 Skilled, responsive staff trained across multiple platforms Proactive management processes

Examples of monitored parameters include: Availability (application, database, operating system, Web server, network) CPU, memory, disk space and swap space utilization File system percentage used and http availability